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The Know-How
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This is where we keep all of our practical guides, tips and updates from understanding dementia to managing everyday life.


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What Is the Non-Emergency Patient Transport Service (NEPTS), and How Can It Help You?
Healthcare appointments and treatments can be stressful, especially when you or the person you care for has mobility issues or health conditions like dementia that make regular travel difficult. This is where the Non-Emergency Patient Transport Service ( NEPTS ) from EMED steps in to help. For many, travelling to and from medical appointments is not just a minor inconvenience—it can be a barrier to receiving vital care. NEPTS is designed to provide safe, reliable, and comfo
Sep 23, 20243 min read


How can the Frailty Team help me?
Please do not be put off by the name—frailty is a long-term condition, but it can be reversible, and people can move up and down the...
Sep 23, 20243 min read


How to apply for a Blue Badge
A Blue Badge can make everyday life easier if you or someone you support has limited mobility or lives with dementia. Our step-by-step guide explains who is eligible, what documents you need, how to apply, and what to expect. Plan ahead, as applications can take several months.
Sep 23, 20245 min read


A charity that can help if you have sight loss
Sight loss has the potential to take away your profession, affect your independence and lead to loneliness and isolation but there is a...
Aug 7, 20243 min read


Why Pets Are Good for Brain Health
Pets can support brain health by reducing loneliness and stress, encouraging movement, and helping people stay socially connected. This article explores how animals support thinking, mood and everyday wellbeing, and what help is available if caring for a pet becomes difficult.
Jul 15, 20243 min read


How to get the council to help with your bin collection
A free council service that can help if you struggle to move your bin. Learn who is eligible, how assisted collections work and how to apply.
Jul 15, 20242 min read


Water Priority Service
A free scheme from Southern Water that offers extra support for older adults, including priority help during water disruptions and accessible billing options.
Jul 14, 20242 min read


How Amazon’s Alexa can help with memory changes
Alexa can be a helpful companion for people living with dementia, offering reminders, music, connection and reassurance. Our members share the ways they use her to stay independent and supported.
Jul 13, 20242 min read


Registering an Emergency Plan with CRESS
As a carer, one of your biggest concerns is likely to be what would happen to the person you care for if you were suddenly unable to...
Jul 4, 20242 min read


A guide to getting a dementia diagnosis
If you or someone close to you is struggling with memory, mood or confusion, the first step is to speak to your GP. They can refer you to a local Memory Assessment Service for further support. Early diagnosis can help you access treatment, plan ahead and stay independent for longer.
Jul 3, 20243 min read


Why the Herbert Protocol matters in a crisis
When someone living with dementia goes missing it can be very stressful and in a crisis it’s hard to think rationally. By completing the Herbert Protocol, it saves time so the Police have essential information at their fingertips to start their search earlier.
Jul 3, 20241 min read


How to claim a 25% Council Tax Reduction
What is this and how can it help me? If you care for someone who is living with dementia and you receive an attendance allowance you can...
Jun 14, 20241 min read
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