What is Concierge?
Personal support when you are not sure where to turn
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Concierge is our one to one support and relationship service. It is often the first step into Good Company.
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You might be caring for someone with dementia, adjusting to a new diagnosis, or just feeling overwhelmed and unsure what to do next. You do not have to figure it out alone.
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We start with a conversation. Not a form or a checklist, just time to talk. We listen, ask the right questions and help you take the next step.
What makes it different?
Concierge is not a helpline or a signposting service. It is a relationship.
Wherever possible, the same person stays with you over time. We follow up. We notice when something changes. We respond with care and consistency. Read more about what we do.
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How we help
We begin with a "discovery session" (a conversation) to understand your life, priorities and what support you already have.
From there, we stay in touch. We check in. We remember the details. And we help you plan and adjust as things change.
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We can help with:
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Applying for Attendance Allowance or a blue badge
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Planning for future care
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Understanding hospital discharge or memory assessment
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Finding respite or ongoing support
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Linking you to clubs, circles or one to one companionship
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Simply having someone to talk to
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And more.
Need support or not sure where to start?
Start here.
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If you would like someone from the Concierge team to get in touch, please fill in the form below. Let us know a bit about your situation and how we can help. We will respond as soon as we can.
"I reached out to Good Company and everything changed."
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"It had been a terrible year. I had been diagnosed with breast cancer. My husband had been diagnosed with dementia and was declining quickly. I was trying to manage it all on my own and it was starting to feel unsafe at home.
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I reached out to Good Company and everything changed. Someone called me just for a chat. There were no forms, no pressure. It was the first time in a long while I felt like someone actually wanted to understand what was going on.
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The Concierge team helped me visit care homes, supported me through applying for respite, and stayed close when things got worse. When concerns about my safety were raised, they helped me report it and supported me through the process. When the time came to say goodbye, they were still there.
Now I still go on walks and stay part of Good Company. I am surrounded by people who understand what I have been through and continue to walk alongside me.”
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~ M
Giving you the 'Know-How'
We don’t know what we don’t know and that’s why we created Know-How – a growing library of simple, plain-English articles based on the real questions we hear every day.
Whether you’re trying to understand what happens after a hospital stay, how to talk to your GP, or what changes to look out for in someone you care about, this is a good place to start.
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